At Bed Linens Etc., we want you to be happy with your purchase and we are committed to customer service. We offer a 30 day Money Back Guarantee (minus s&h and restocking fee - 20%) upon return of item(s) by customer. If you are not satisfied with your purchase within 30 days of receipt of your order, the item will be either refunded, replaced, or store credit will be issued per our return policy, minus s&h and 20%restocking fee, upon return of item(s) by customer. All merchandise must be returned within 30 days of receipt in original packaging and unused condition. This includes washing unless defective.
We cannot accept returns of merchandise that are washed, used, or soiled.
"Special Order", "Custom Made" and "Discontinued" items are non returnable.
Please note that bedkirts are custom made.
No refunds or exchanges on clearance items.
FREE Exchanges - For U.S. domestic locations only. Don't worry if you order the wrong size, You pay for the return shipping when you exchange your purchase for different size of the same style. We pay for shipping back to you with the new size. No Restocking fee for exchanging. Please note exchanges must take place within the 30 day period.
Please contact customer service at firstname.lastname@example.org in advance to obtain a RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Refunds, credits or exchanges will be processed within 10 business days from receipt and inspection. Returns sent with no RMA number will be refused.
Return merchandise, via a trackable service like UPS, with RMA number.
NOTE: Returns sent with no RMA number, will be refused, no exceptions.
If you would like for us to email you a return label please let us know. Our prepaid return label charge fee is $12.
You will be provided with a UPS Flex Access Return Label. - You will receive your Return Label via email. This label will need to be printed and securely affixed to the package. You can use this label with either UPS or the USPS. You can also drop off at any UPS store or authorized UPS Shipping Outlet. Visit http://www.ups.com/dropoff/ for the closest location.
Once receipt of your return item has been confirmed and accepted, we will process the credit to your original payment method for the total of the original purchase price, less $12.00 for the cost of the return label and restocking fee. This charge will apply should you choose to have Bed Linens Etc., issue the Return Label. Please allow up to 5 business days for the credit to be issued.